If you’re reading this - it probably means that you are helping us with Beta testing of the Raiz App. Thanks for your assistance and we appreciate your support!

The purpose of Beta testing is to get as much live user feedback as possible and understand what issues are arising whilst using the app. This blog has been created to let you know what issues we’re currently working on. We’ve also created it for you to contribute to, so if you find an issue with Raiz that isn’t on this blog, email us at support@Raizinvest.com.au and we’ll get working on it as soon as possible.

Please notify us of any:

Bugs/errors

Unclear elements of the app

Suggestions on how to improve the User Experience

Suggestions for new features and functionality

Comments about our Customer Support

General Issues

1. Roundups

Delay in Roundups appearing in Raiz account: Currently Roundups are not appearing in your Raiz account in real time and are only updating once per day

2. Automatic Roundups not working on some accounts

Roundups still need to be added with the + symbol in order to be invested. This is only occurring on some people’s accounts

3. Recurring Deposits

Any Weekly or Monthly Recurring Deposit will only occur at the time of initiation of the transaction and will not occur thereafter.

4.  Performance Screen

-  Performance screen is calculating pending investments in Market gain/loss under the 1 day/1D section

5.  Linking Bank Accounts

The following banks are currently having difficulty linking as Roundup Accounts (please note: all accounts that require an additional SMS or email code to sign in will not work):

Suncorp

St George

Coles MasterCard

HSBC Credit Card

28 Degrees MasterCard

Big Sky Credit Card

Greater Building Society

GE Creditline

CUA Mastercard - links but takes approx 15 minutes

Web app issues

1. SSL Security Certificate

Due to an upgrade of the Web app’s Security certificate - Chrome will report an error and attempt block access if you have previously used the Web app on that device.

This issue will be resolved by Wednesday, however in order to access the web app - within Chrome please go to Settings > History > Clear Browsing Data > then select ‘Hosted app data’ and ‘Cached images and files’ and clear those items.   

iOS Specific Issues

1.  iOS app does not recognise age under Performance screen

On the Performance Screen - the projection graph has inaccurate age values.

2.  Performance screen includes any deposit/withdrawal in performance figure

The % on Performance is inaccurate as it includes deposits and withdrawal for the day

Android Beta has been made available as of Wednesday 13/1/16 - please email in if you would like to be sent a link

Hope you’re enjoying Raiz!